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*Excludes Heavy/Bulky Items
We Ship Internationally to Selected Countries!
* * * PLEASE Take the Time to Measure Before Ordering ! * * *
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Contact

Customer Care Contact Info

 

Please Bark at us at puprwear@aim.com or
 
 
Call us at 505-891-9244 

Monday-Thursday, 9am-5pm MST.
 
Fridays are set aside for website maintenance.  We do observe most holidays, we are usually available for emergencies.  If there is an emergency, please email for the quickest response, PLEASE include your Order Number.  We do check our emails often.
 
We try to answer all calls during our regular office hours, however if we are assisting other customers and unable to answer, please leave a message with your Order # if applicable, and a brief message.  Please speak clearly. We will return your call within 24 - 72 hrs.  If it is the weekend, we will respond on the next working day.  Please allow more response time during our busy season - October - December.
 
 
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If You have placed an order:
 
Your order could take slightly longer to ship between our peak holiday season, October - January. 
 
We do not stock all our products, giving us the opportunity to lower our overhead and pass on the savings to you.  If there are multiple items on your order you may receive more than one package. We will contact you if there are any problems with your order.  Items shipped directly from our manufacturers may arrive in several different packages. Please allow additional delivery times for personalized, special or custom orders (Special Order: Preston Collars, Susan Lanci & Toni Mari)  
 
Please verify that the phone number and address provided on your order are correct.  Check your Spam box for any emails from us, all our correspondence will include your order number in the subject line.  Items shipped overseas and/or to Canada may also exceed standard shipping times and fees.  We are not responsible for packages once it has shipped, tracking informatin will be available.  
 
All returns/exchanges MUST BE APPROVED and require a Return Merchandise Authorization Number (RMA) from PupRwear.com, no exceptions.  If you have any questions please read our PupRwear's Return/Exchange Policy  and PupRwear's Store Policy 
 
We do not sell or exchange any of your information.  We do not appreciate Spam and we will not do it to you!  All emails from PupRwear will be in regards to your order only, unless you have signed up for our Newsletters.

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Thank you for shopping at PupRwear. When your dog looks good, so do you!

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